Terms of Use (EULA)
Service provider: Luki Digital Ltd (United Kingdom, Company No. 17292091) · Contact / abuse
reports: info@lukidigital.com
By using the app, you accept these terms. If you don't accept them, don't use the app.
1. The service
VURN is an end-to-end encrypted messaging app that signs you up with only a username and
password — no phone number or email. The server cannot read the message, media, or call
content of your chats, groups, or private channels.
Exception: public channels are not encrypted — this is clearly disclosed
when you create a public channel and when you post to one; everything you post is stored
on the server in plaintext and can be seen by anyone subscribed to the channel.
2. Eligibility
-
You must be 18 or older to use this service. VURN is end-to-end encrypted
and cannot proactively scan content; moderation relies solely on user reports (section 5).
For that reason the age floor is set conservatively, as a deliberate risk reduction, at
18.
-
You may not use the service if you're on an applicable sanctions list, or if the law where
you are prohibits you from using it.
3. Your account
- Protecting your password and your 12-word recovery phrase is your responsibility.
-
If you lose both your password and your recovery phrase, you lose access to your
account PERMANENTLY.
VURN cannot restore it. This is a design decision.
- You may not share your account with anyone else.
4. Unacceptable use — ZERO TOLERANCE
The following are strictly forbidden; detection or a confirmed report leads to your
account being suspended immediately and permanently, and reported to the
relevant authorities where required:
-
Any material related to the sexual abuse of children (CSAM) — producing, soliciting,
sharing, or accessing it.
- Harassment, threats, stalking, hate speech, bullying.
- Terrorist content, incitement to violence, illegal weapons or drug trade.
- Non-consensual intimate imagery, identity theft, fraud, phishing.
- Spam, bulk unsolicited messaging, automated abuse.
- Content that infringes someone else's intellectual property rights.
-
Any attempt to circumvent or disrupt the service, its infrastructure, or its security
measures.
5. Moderation and enforcement
-
Because of end-to-end encryption, VURN cannot proactively scan content. Moderation relies
on user reports: when a message or user is reported, the reported content
is decrypted on the reporter's device and sent to the moderation team.
-
VURN reserves the right to suspend an account temporarily or permanently for confirmed
violations. The target response time for serious violations is 24 hours.
- A suspended user is notified in the app and may appeal via info@lukidigital.com.
-
Reports suspected to involve CSAM are handled separately and, as required by applicable
law, reported to the relevant authority (e.g. the NCA in the UK, NCMEC in the US).
-
Because public channel posts are not encrypted, they can also be reviewed by the
moderation team outside of a report; a post or channel that violates section 4 can be
removed without waiting for a report.
6. Content and intellectual property
You own the content you send. VURN cannot read or use your content; it only delivers it.
Content you report is forwarded to moderation for that purpose only.
7. Service provision
The service is provided "as is". Uninterrupted or error-free operation is not guaranteed.
VURN may change or discontinue the service with prior notice.
8. Limitation of liability
To the maximum extent permitted by applicable law, VURN is not liable for indirect,
incidental, or consequential damages. (This clause will be clarified per jurisdiction after
legal review; statutory consumer rights are unaffected.)
9. Changes
These terms may be updated. Material changes are announced in the app; continuing to use the
service after a change means you accept the updated terms.
10. Governing law
The laws of England and Wales apply. (Dispute resolution and jurisdiction will be finalized
after legal review.)